These terms and conditions apply to all students at Innovate Summer Academy. All students who enrol for any course at Innovate Summer Academy must accept and fully agree with the school terms and conditions. It is the students’ and parents/guardians’ responsibility to ask for a translation of the Terms and Conditions if they feel their English is not good enough to understand the information below.
1. Client: The individual or entity enrolling in a course or using Malvern International’s services.
2. Visa Letter: A formal document issued by Malvern International to support a client’s visa application.
3. UKVI: United Kingdom Visas and Immigration, the governmental authority responsible for visa regulations and compliance.
4. Short-Term Study Visa: A visa for individuals coming to the UK for short-term study purposes.
5. Postponement: The deferral of a client’s course start date to a later agreed-upon date, in line with Malvern International’s policies.
1.1 By registering, clients authorise Malvern International to collect, store, and share their information as per UK General Data Protection Regulations (GDPR). Parental consent is required for clients under 18.
1.2 Upon registration, clients will be added to the mailing list, with an option to unsubscribe at any time.
1.3 An invoice acts as a binding contract for the full payment of fees.
1.4 A 25% deposit fee is required at the time of booking to secure the place on the program.
1.5 A further 35% of the course fees is due by 01st of April or at least 12 weeks before the start of the course, whichever one is soonest.
1.6 The remaining balance (40%) is due by 01st of June or at least 4 weeks before the start of the course, whichever one is soonest.
1.7 Payments can be made via bank transfer or card, with The Client responsible for all bank charges. Malvern International must receive the amount in the currency stated on the invoice.
1.8 Fees cover only the services listed in the invoice. Additional costs, such as transfers and insurance, may apply.
2.1 Clients are advised to purchase insurance covering medical treatment, personal risk, property loss/theft, and course cancellation.
2.2 Refunds for clients prior to arrival will follow these policies and notice periods:
2.2.1 25% deposit paid at the time of booking is non-refundable.
2.2.2 Cancellations in writing before the end of March: 100% refundable, less the deposit. The deposit can be used for future bookings at the discretion of Malvern International.
2.2.3 Cancellations in writing before the end of April: 75% refundable, less the deposit (usable for future bookings at the discretion of Malvern International).
2.2.4 Cancellations in writing before the end of May: 50% refundable, less the deposit (usable for future bookings at the discretion of Malvern International).
2.2.5 Cancellations in writing before June 15th: 25% refundable, less the deposit (usable for future bookings at the discretion of Malvern International).
2.2.6 Cancellations in writing after June 15th or up to 7 days before the student’s arrival: 5% refundable, less the deposit (usable for future bookings at the discretion of Malvern International).
2.3 Refunds are processed within 20 UK working days, and any associated bank fees will be deducted from the refunded amount. For example, errors in bank details will result in an additional £50 administration fee.
2.4 If the Client would like to postpone the start date of their course, this will be at the discretion of the company and subject to availability. Cancellation fees may apply.
2.5 Malvern International will permit the transfer of tuition fee credit from one type of course to another if the requested course is available and subject to cancellation deadlines and fees mentioned above.
2.6 Transfers to family members are also allowed and same terms will apply.
2.7 If The Client is ill, lessons and activities will not be recovered.
2.8 If The Client does not arrive on the start date and does not contact Malvern International within the first three days of the course, then the course is cancelled without refund.
2.9 If The Client does not arrive on the start date but contacts Malvern in the first three days of the course, any missed time cannot be recovered. The Client can attend the remaining time as planned or postpone their course (see postponement terms above).
If the Client requires a Visa Support letter, the following Terms and Conditions will apply.
3.1 The Client must pay the 25% non-refundable deposit before receiving a visa letter to apply for a visa, should this be required.
3.2 One change to the visa letter is free of charge. For any other changes The Client must pay an extra £300 non-refundable deposit for each change.
3.3 The Client is solely responsible for securing the correct visa. Malvern International is not liable for unsuccessful visa applications or related costs.
3.4 If a visa is refused once, Malvern International may choose not to issue a new visa letter.
3.5 The Client must complete the visa process at least two weeks before the course start date. Malvern International is not responsible for decisions made by embassies or immigration authorities regarding entry visas or extensions.
3.6 The Client must inform Malvern International of visa progress and provide at least two weeks’ notice in case of visa delays to postpone their course start date without additional fees. Availability and pricing may change.
3.7 The Client must comply with all UK Visa and Immigration (UKVI) rules before and during their course. Malvern International is required to report any violations to UKVI, and course termination may result without refunds for fraudulent visa applications.
3.8 Malvern International retains copies of The Client’s passport, visa, local contact details, and next of kin (e.g. parents, husband, wife) on the first day of the course.
3.9 Deposit fees are non-refundable. If a visa is rejected, refunds may be processed for other fees, provided notice is given according to cancellation terms above and a copy of the visa rejection letter is provided.
3.10 Clients who cancel after a visa has been issued will not be refunded, and Malvern International will follow UKVI guidelines about informing the authorities.
4.1 The Client may be expelled without refund for violations of UK law or serious breaches of Malvern International’s code of conduct.
4.2 The Client may be expelled without refund for abusive behaviour or misuse of property.
4.3 Malvern International will expel The Client without any refund if The Client uses accommodation and Malvern International’s property illegally or disrespectfully. This includes using it for The Client’s own commercial activities or accessing pornographic, extremist, or offensive material.
4.4 The Client is financially liable for any damage caused to school, accommodation, or fellow clients’ property.
5.1 Clients must follow classroom rules, including punctuality, attendance, and homework completion. Additionally, for labs and specialized classrooms, clients must adhere to all safety instructions and specific regulations. Repeated failures to meet these expectations may result in exclusion.
5.2 Malvern International courses cater to various language proficiency levels. The Client must provide proof of their language level, such as certifications, or complete a level test. If The Client is not at the appropriate level, they may not be able to join the course. Malvern International reserves the right to determine and make the final judgment on The Client’s language level suitability for the course.
5.3 Course changes or cancellations due to insufficient enrolment are at Malvern International’s discretion.
6.1 The Client must pay a fee for extra waiting time if there are delays to their journey that are not communicated by the airport tracking service, or alternatively communicated to Malvern International by The Client at least two hours before the organised pick-up time.
6.2 The Client will receive no refund and must pay any extra costs caused by a mistake in the travel details given by The Client.
6.3 If The Client gives 5 UK working days or more notice before the transfer, Malvern International will refund all of the transfer fee.
7.1 Malvern International reserves the right to change details of its services, including courses, facilities, accommodation as well as course dates, where circumstances beyond the company’s control necessitate such changes or where the number of enrolments is not enough to operate a course viably.
7.2 Malvern International reserves the right to charge an Administration Fee of £35 each time the Client asks for the course or accommodation details to be changed or cancelled after a place has been confirmed.
8.1 Malvern International is not liable for failure to perform its obligations if such failure is a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. Refunds are not to be made in such cases.
8.2 Malvern International is not liable for loss, damage, or injury to persons or property.
9.1 Under the Data Protection Act and General Data Protection Regulations, Malvern International must protect The Client’s information. All personal information is treated confidentially. The data is held on a secure password-protected server and is held, used, and ultimately destroyed in strict accordance with The General Data Protection Regulation (GDPR) (EU) 2016/679. The full data protection policy can be found on Data Protection Policy
9.2 Only selected staff at Malvern International use The Client’s information so they can provide education, training, and educational support services such as accommodation and travel to The Client. It is also necessary for Malvern International to ensure the safeguarding of clients and maintain client welfare. In addition, this information is used by Malvern International to administer the school’s property, maintain accounts and records, and support and manage employees.
9.3 Your personal data will only be revealed to Police, UK Visa and Immigration (UKVI), or school inspecting bodies if requested.
9.4 Malvern International’s website cookie policy can be viewed on Cookie Policy.
10.1 Malvern International takes all feedback and complaints seriously, either made informally or formally. Please see the complaints policy for more details Complaints Policy. For complaints before arriving or after departing, please email our Admissions team at bookings@malvernplc.com.
10.1 Tuition fees are covered under the ‘Consumer Protection (Distance Selling) regulations (2006)’. This means The Client can receive a full refund of their tuition fees if they cancel within seven days of booking. This rule does not apply to other fees and services.
